Some have agreed that we can talk about the ways in which we have helped them, or share the comments that they have made.

 "Felt more relaxed and confident due to help from advocate who was very helpful and explained everything" 


"Couldn’t have attended the assessment without advocates help and support.  Cannot recommend highly enough"

"Absolutely fantastic! Took the pressure off."

"Without the help of the advocacy service would have walked out of the interview."

"Very nice man, very understanding.  Couldn’t have turned up if he wasn’t there."

"Very happy – helped to reduce anxiety, very reassuring as the process is an ordeal."

"Wouldn't have been able to make it without her.  Helped them get there records straight.  Otherwise I would have been lost" 

"Went above and beyond what I expected.  Very impressed with home visits."

"There should be more people out there like your volunteers for vulnerable people like me. Advocate was absolutely lovely, without her help I probably wouldn't have even gone to the assessment."

"The service was excellent and will recommend to others."

"Really nice guy – want to give him a big thank you.  Would recommend and already have done."

"When my wife applied for PIP I thought she was definitely going to be entitled. She has battled RA (Rheumatoid Arthritis) for over 10 years, but I had no idea how to claim, let alone help my wife plan for the rest of the assessment process. We had little idea what to expect, but the advocacy service helped us negotiate the unknown and prepare for my wife's interview with a health professional. A most valuable service for people who have no experience with these assessments or who might otherwise find it hard to plan and communicate the key points effectively."

Read more about an advocate's experience of working with clients on our projects:

Benefits Assessment Advocacy

Cancer Older People and Advocacy

ICANN are non-judgemental and non-discriminatory, we recognise people’s differences and are committed to respecting and valuing the rights of all individuals.

We are an LGBT friendly organisation.

ICANN also promote Dementia awareness and are a Dementia friendly organisation.